Order Tracking:
A confirmation e-mail containing a tracking number will be sent to you
once your order ships. Feel free to contact us if you need additional
shipping information.
Order Cancellation:
Orders can not be canceled or refused after shipment.
Returns:
There are two types of returns:
• Standard Returns
• Returns due to damage, defect or if you received the incorrect product.
Standard returns are returns not due to damage, defect, or incorrect
product received. Standard returns may be made within 14 days of the
date you receive your shipment.
There are no returns for custom work. This applies to all custom printed banners.
• On standard returns, you are responsible for the shipping back to us.
• If you are requesting a refund, you will receive full credit of the
purchase price minus a 15% restocking fee + the original shipping cost.
A 15% Restocking fee will be charged for all products returned in which
an exchange is not requested.
• If you are requesting an exchange, you will be
charged for the reshipment of the product plus any additional upgrade
charges if the product you are requesting has a greater value. Credits
are given for exchanges with a lesser value.
• Refused shipments will be due a full credit of the
purchase price minus a 15% restocking fee + the original shipping cost
and the cost of the return shipping back to us. In order to receive
full credit on a standard return, the return must be received in new,
unused, condition in its original box with all documentation and
packaging included. If we are unable to issue a full refund on your
standard return, you will be given a store credit for the amount based
on the condition of the products. Below are the steps you should take
when making a standard return:
• Use our online contact form on the contact us page
to request a return authorization number and shipping address. Please
type standard return in subject header. • Repack items in original
packing. Please include a copy of the original packing slip and write
the return authorization number on the outside of the box.
• Send the purchase back to the shipping address given with the
return authorization number. Please allow 14 days for your refund to
appear on your credit card. Returns Due to Damage, Defect or Receipt of
Incorrect Product: If the product you received is damaged, defective,
or incorrect product shipped, please contact us within 24 hours of
arrival through the contact form on the contact us page. If items are
damaged due to the shipping carrier, we will file a claim directly with
the carrier and reship the product. Incorrectly shipped items will be
corrected by shipping the correct product back at no cost to you. There
are no refunds for shipping damage or defective custom work. In the
case of defective custom work, we will replace any defective product.
We initially ask for a scan or digital photo of the defective product
sent via email. If this is deemed good enough to evaluate the defect
(which it is in most cases), we will replace the custom product. If
not, we will need the defective product returned to us for further
evaluation. Below are the steps you should take when making a return
due to defect or damage:
• Use our online contact form on the contact us page to request a
return authorization number and shipping address. Please type
defect/incorrect return in subject header.
• We will reply with instructions on how to return the product. When we
receive the defective return, we will inspect it, and if deemed truly
defective, we will ship out a corrected order. There is no charge for
shipping back to you when shipping a corrected order on a defective
product.
• A 15% Restocking fee will be charged for all products returned in which an exchange is not requested.
Orders can not be returned, canceled, or refused due to shipping delays.
